Terms of Sale, Disclaimer, Liabilities & Privacy Policies

Shipping Policy

Books: We ship from Greater Manchester, UK and orders are usually processed within 2 business days. We offer free shipping within the UK and books are VAT exempt. Please allow 2 to 5 business days to receive your delivery.

Supplements: We offer flat rate shipping based on cart quantity (Up to 17 units 4.00 GBP, 18-30 units: 5.10 GBP, 31+ units: 11.00 GBP) on all orders and 20% VAT is applied to the supplement and shipping cots. Packages are generally shipped within two days of receipt of your order. Orders are fulfilled and dispatched from Greater Manchester, UK. Shipping costs include handling, packing and postage. Please allow 2 to 5 business days to receive your delivery. We cannot merge two separate orders, so for each order shipping costs will be charged.

We are unable to make any changes to your order once it has been submitted because order processing sometimes starts immediately. If you would like additional items, please place a new order. We are unable to make order and price adjustments after your order has been submitted. Coupon codes must be used at checkout, they can be added using the section at checkout under shipping/taxes. We are unable to add a coupon code or make an adjustment to the price to match the code for you after you have checked out.


Return Policy

If you need to return an item, please Contact Us or send an email to charlie@suwenpress.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may return most new, unused items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.


Promotion Terms & Conditions

Free annual subscription to Giovanni Maciocia’s Library of Chinese Medicine Educational Presentations:
Upon confirmation of Giovanni Maciocia’s books or supplement orders placed through suwenpress.co.uk, customers will receive a coupon code in their confirmation email providing a free one-year annual subscription to Giovanni Maciocia’s Library of Chinese Medicine Educational Presentations available at maciociaonline.com.

To access the presentations, customers must add the presentations to their basket and enter a valid coupon code at checkout. The checkout process creates an account for the customer at maciociaonline.com.

The coupon code is valid for 365 days from the date of order placed at suwenpress.co.uk.

For further queries please contact us online.


Website Disclaimer

The information provided by Su Wen Press (“we,” “us,” or “our”) on suwenpress.co.uk (the “Site”) is for general information purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.


Professional Disclaimer

The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice.

The products mentioned on the Site have not been evaluated by the Food and Drug Administration or by Health Canada. These products are not intended to diagnose, address, cure, or prevent any disease.

Under no circumstances, shall Su Wen Herbs Limited & subsidiaries be liable for any incidental, special, indirect, or consequential damages arising out of the use of the Three Treasures®, Women’s Treasure® or Little Treasures® supplements.

THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE IS SOLELY AT YOUR OWN RISK.


Unauthorized Use / Breach of Copyright

© Giovanni Maciocia®. All rights reserved. “Giovanni Maciocia®” is a registered trade mark of Su Wen Herbs. All other copyrights, trade mark rights and other intellectual property protecting products (and their names) and content offered from this site are the property of Su Wen Herbs (or their licensors).


Privacy Policy

This privacy statement was last updated on May 8, 2020 and describes how Giovanni Maciocia® collects and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or concerns regarding this policy, contact us online.

Collection and Use of Personal Information
We collect the following personal information from you: Contact Information such as name, email address, mailing address, message and phone number.

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to improve our website.

Cookies and Other Tracking Technologies
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company (Google Analytics) to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

EU residents: You may request personal data retained by this website.

Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of suwenpress.co.uk. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can contact us online.

Additional Policy Information
Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information
If you have questions or concerns regarding this policy, please contact us online.

Su Wen Press Ltd.
365 Bath Road
Burnham
Slough
SL1 6AE
UK